This Privacy Policy explains how Print Palette collects, uses, stores, and discloses personal information in connection with its photo and art printing services and website activity.
We may collect contact details, order and project information, file uploads, consultation notes, payment-related records, production preferences, and limited technical data such as device or browser information. Where you send artwork or images, we also process the content you provide for printing and proofing purposes.
We collect personal data when you submit an image print inquiry, upload files, request a quote, book a consultation, approve a test print, or communicate with us by email. We may also receive information from payment processing, delivery or collection arrangements, and basic website analytics or security tools.
Our website may use essential cookies for core functionality, preference cookies to remember basic settings, and analytics or performance cookies to understand site use. Cookies may be session-based or persistent, depending on their purpose.
You can manage cookies through your browser controls and, where available, any site-level preference tools. Disabling certain cookies may affect features such as form handling, session continuity, or basic performance measurement.
Use the contact details below for questions about this policy or our handling of personal information.
We process personal information to respond to enquiries, review files for print suitability within the agreed pre-flight scope, prepare quotes, manage consultations, produce and package orders, provide status updates, process payments, maintain records, operate our website, and meet legal obligations. We may also use information to handle customer support, prevent misuse, and improve our services.
We may share personal information with payment processors, website and IT support providers, communication tools, and other operational partners that help us run the studio and website. Where practical, these parties are expected to handle information consistently with their service role and applicable confidentiality obligations.
We may disclose personal information where required or authorised by law, including to comply with lawful requests, court orders, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims.
You may request access to personal information we hold about you, ask for correction of inaccurate details, and raise concerns about our handling of your information. In some cases, we may need to keep certain records for legal, security, or operational reasons.
To make a privacy request, contact us using the details in this policy and describe the information or issue involved. We will review the request and respond within a reasonable period, subject to any legal exceptions that apply.
We retain personal information for the period needed to manage enquiries, complete orders, maintain business records, resolve disputes, and meet legal or accounting requirements. When information is no longer required, we take reasonable steps to delete it or de-identify it.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless stated otherwise.
